Remote service in Castrop-Rauxel
Remote service for closely monitored refrigeration and energy systems
… increased operational reliability and efficiency
Innovative solution for reducing employee workload and increasing customer loyalty.
Use our remote service for safe, energy-optimized operation of your systems!
Digitalization, Industry 4.0, Internet of Things, Smart Home—these are terms that are omnipresent and awaken certain expectations of a “brave new world” in us.
These technologies have already found their way into many areas. Control systems and regulations are digitized, work reliably, and provide a wealth of operating and measurement data. One would think that this technology has also permanently changed the working reality of a plant operator or service technician.
Yes, the reality of work has changed. Where a few years ago the plant operator could intervene himself, for example to influence the control system, today there is often only a display available. This means that the operator has to call on the help of a service technician – which is particularly costly at weekends or at night.
A few years ago, service technicians were only contacted by the on-call and emergency services when their presence at the plant was absolutely necessary. Today, they are often “disturbed” in their free time or at night by messages from the digital control technology, only to find that the cause of the fault message no longer exists.
In both examples described above, if you take the position of the operator or service technician, the questions arise: “Is this new, wonderful era really better?” Or: “When will I actually see the relief promised by digitalization?”
In a nutshell, the question is: In this day and age, does a plant operator (market manager) have to be on site outside of business hours in the event of a malfunction?
Does a service technician still have to be disturbed on weekends or at night for “unimportant” malfunctions in his free time?
NO – if the possibilities of digital technology are used optimally and habits are not clung to. Time and again, it is clear that the possibilities of digital technology are not being used, or only hesitantly.
Change that now!
Good reasons for our remote service
matserv GmbH demonstrates that there is a different, better, more humane, dignified, and reliable way of doing things. We are a certified service provider in accordance with DIN EN ISO 9001:2015 for the field of remote service.
Here’s how it works: The monitored control technologies transmit faults, operating and status messages, and measured values to the data center. The incoming faults are displayed in plain text in the MMS PILOT software, which was specially developed for remote service.
Our qualified employees process the faults and connect to the system via remote access to analyze the cause and initiate measures to eliminate it. Over 80% of all faults are rectified exclusively via remote access – the plant operator and/or service technician are not disturbed in their free time.
The employees document every step of the process – remote service thus becomes transparent and is no longer a “black box.”
Round-the-clock measurement monitoring
… greater quality and more information
With measurement monitoring, we provide all customers in the WEB portal with proof of an uninterrupted cold chain in accordance with HACCP. This frees up market staff from this task and gives them more time for customer service. Another advantage of our remote service: energy monitoring, measurements, and parameters from all control systems in a building or facility can be displayed and evaluated together in a single portal, independently of the control system.
Our highly qualified employees monitor the connected systems competently and reliably 24 hours a day, 365 days a year, throughout Germany. Through internal and external training, our employees continuously develop their skills and have mastered over fourteen different control systems.
The computers are manned by true specialists with a wealth of expertise who support plant operators and service technicians on site, even with particularly tricky problems.
Arrange a consultation on remote service now
Are you interested in professional remote monitoring of your refrigeration, air conditioning, and energy systems? Then get in touch with us now and we will arrange a no-obligation consultation.
We look forward to hearing from you!
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